If the automated service doesn’t address your needs, our support team is available to help. In some cases, such as those where the original payment method cannot be refunded, we may provide the refund in the form of Balance. We will typically refund purchases to the method of payment used for the original transaction. You can usually request a refund automatically using our support site and selecting the relevant game or product. The same goes for violations of the In-Game Code of Conduct or the End User License Agreement. We may withdraw refund eligibility for abuse of this policy, such as repeated refunds for the same product. If you change your mind about a recent purchase, or if you haven’t used it, we’ll try to work with you on a refund. We believe in our mission to create epic entertainment experiences, and we want you to feel confident you’re getting the product and support you expect from Blizzard.

This document is part of our official Terms of Sale.

We’ve posted this policy to make our refund philosophy clear around purchases made from Blizzard on.

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